Spectrum Remote Control User Guide

About Spectrum
Spectrum is a telecommunications company that provides internet, TV, and phone services to customers across the United States. Spectrum is the trade name used by Charter Communications, Inc., which was founded in 1993 and is headquartered in Stamford, Connecticut. The company is one of the largest cable operators in the United States, serving over 30 million customers in 41 states.

Spectrum offers a range of high-speed internet plans, cable TV packages with hundreds of channels, and home phone service with unlimited local and long-distance calling. They also offer various bundled packages that combine internet, TV, and phone services at discounted rates.

Install Batteries

1. Apply pressure with your thumb and slide the battery door for removal Show an image of the bottom of the remote, indicating the pressure point and slide direction
2. Insert 2 AA batteries. Match the + and – marks. Show an illustration of batteries in place
3. Slide the battery door back into place. Show the bottom of the remote with the battery door in place, including an arrow for the slide direction.

Setup Your Remote for a Charter WorldBox If you have a Charter WorldBox, the remote must be paired with the box. If you do NOT have a WorldBox, proceed to program YOUR REMOTE FOR ANY OTHER CABLE BOX.

To Pair the Remote to the WorldBox

1. Ensure that your TV and WorldBox are both powered on and that you can view the video feed from the WorldBox on your TV.
   Show an image of STB and TV connected and on
2. To pair the remote, simply point the remote at the WorldBox and press the OK key. The Input key will begin blinking repeatedly.
   Show an image of a remote pointed at the TV, transmitting data
3. A confirmation message should appear on the TV screen. Follow the on-screen instructions to program the remote control for your TV and/or audio equipment as needed.

To Un-Pair the Remote to the WorldBox If you wish to use the remote with a different cable box, follow these steps to un-pair it with your WorldBox.

1. Press and hold the MENU and Nav Down keys simultaneously until the INPUT key blinks twice. Show remote with MENU and Nav Down keys highlighted
2. Press 9-8-7 digit keys. The INPUT key will blink four times to confirm pairing has been disabled. Show remote digits with 9-8-7 highlighted in order.

Programming Your Remote for Any Other Cable Box This section is for any cable box that is NOT a Charter WorldBox. If you have a WorldBox, refer to the section above for remote pairing, following the on-screen instructions for any other remote programming.

Setup Remote to Control the Cable Box

Point your remote at your cable box and press MENU to test. If the cable box responds, skip this step and proceed to PROGRAMMING YOUR REMOTE FOR TV AND AUDIO CONTROL.

1. If your cable box is branded Motorola, Arris, or Pace:
   • Press and hold MENU and the 2-digit key simultaneously until the INPUT key blinks twice.
   • Show remote with MENU and 3 keys highlighted
2. If your cable box is branded Cisco, Scientific Atlanta, or Samsung:
   • Press and hold MENU and the 3-digit key simultaneously until the INPUT key blinks twice.
   • Show remote with MENU and 3 keys highlighted

Programming Your Remote for TV and Audio Control

Setup for Popular TV Brands This step covers setup for the most common TV brands. If your brand is not listed, please proceed to SETUP USING DIRECT CODE ENTRY

1. Ensure that your TV is powered on. Show TV with remote pointed at it.
2. Simultaneously press and hold the MENU and OK keys on the remote until the INPUT key blinks twice Show the remote with the MENU and OK keys highlighted
3. Find your TV brand in the chart below and note the digit that relates to your TV brand. Press and hold down the digit key.

Release the digit key when the TV turns off. The setup is complete. Show remotely pointed at the TV, transmitting data, and the TV is off.

NOTES: While holding the digit key, the remote will test for the working IR code, causing the INPUT key to flash each time it tests a new code.

Setup Using Direct Code Entry This step covers setup for all TV and Audio brands. For faster setup, be sure to locate your device brand in the code list before beginning setup.

1. Ensure that your TV and/or audio device is powered on. Show TV with remote pointed at it.
2. Simultaneously press and hold the MENU and OK keys on the remote until the INPUT key blinks twice. Show remote with MENU and OK keys highlighted
3. Enter the 1st code listed for your brand. The INPUT KEY will blink twice to confirm once complete.
   Show remote with digit keys highlighted
4. Test volume functions. If the device responds as expected, the setup is complete. If not, repeat this process using the next code listed for your brand. Show remote controlling TV.

Assigning Volume Controls

The remote is set to default to control TV volume once the remote is programmed for a TV. If the remote is also set up to control an audio device, then volume controls will default to that audio device. If you wish to change volume control settings from these defaults, perform the following steps:

1. Simultaneously press and hold the MENU and OK keys on the remote until the INPUT key blinks twice. Show remote with MENU and OK keys highlighted
2. Press the key below for the device that you wish to use for volume controls:
   • TV Icon = To lock volume controls to the TV, Press VOL +
   • Audio Icon = To lock volume controls to the audio device, Press VOL-
   • Box Icon = To lock volume controls to the cable box, Press MUTE

Troubleshooting

• Problem: The INPUT key blinks, but the remote does not control my equipment.
  Solution: Follow the programming process in this manual to set your remote up to control your home theater equipment
• Problem: I want to switch VOLUME CONTROLS controlling my TV to my Audio Device.
  Solutions: Follow ASSIGNING VOLUME CONTROLS instructions in this document
• Problem: The INPUT key does not light up on the remote when I press a key
  Solution: Ensure that the batteries are functional and are inserted properly Replace the batteries with two new AA-size batteries
• Problem: My remote won’t pair with my Cable Box
  Solution: Ensure that you have a Charter WorldBox Ensure that the remote has a clear line of sight to the Cable Box when pairing Be sure to follow the on-screen instructions that appear when pairing

Remote Key Chart

Show an image of the whole remote control with lines pointing to each key or key group for the description below.

• TV POWER: Used to turn on the TV
• INPUT: Used to switch video inputs on your TV
• ALL POWER: Used to turn on the TV and set-top box
• VOLUME +/-: Used to change the volume level on TV or Audio Device
• MUTE: Used to mute the volume on TV or STB
• SEARCH: Used to search for TV, Movies, and other content
• DVR: Used to list your recorded programs
• PLAY/PAUSE: Used to play and pause currently selected content
• CH +/-: Used to cycle through channels
• LAST: Used to jump to the previously tuned channel
• GUIDE: Used to display the program guide
• INFO: Used to display selected program info
• NAVIGATION UP, DOWN, LEFT, RIGHT: Used to navigate on-screen content menus
• OK: Used to select on-screen content
• BACK: Used to jump to the previous menu screen
• EXIT: Used to exit the currently displayed menu
• OPTIONS: Used to select special options
• MENU: Used to access the main menu
• REC: Used to record currently selected content
• DIGITS: Used to enter channel numbers

Declaration of Federal Communication Commission Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, under Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used by the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by the turning of equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Consult the dealer or an experienced radio/TV technician for help.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. The user is cautioned t that the changes and modifications made to the equipment without the approval of the manufacturer could void the user’s authority to operate this equipment.

FAQs Spectrum Remote Control

How do I control my TV with my spectrum remote?

Programming your Spectrum remote control for your TV
Place two AA batteries into your remote.
Turn on your TV.
Locate the code for your TV manufacturer. …
Press the Menu and OK buttons at the same time, until the input button blinks twice.
Press the TV power button on your remote just once.

Why can’t my Spectrum remote change the channel?

Steps for Troubleshooting Change the batteries. Ensure that your cable box, or Spectrum Receiver, is turned on. Change channels by pressing the buttons on your receiver (if available). Remove any objects (e.g. furniture) around your receiver.

What are the functions of the buttons on my Spectrum remote?

Remote Buttons for a Spectrum Receiver. A circular button at the top left turns the TV on or off. Top center: A circular button that switches video inputs. Top right: A circular button that turns the TV and Spectrum receiver on or off.

How do I use the Spectrum remote to search for channels?

Press the MENU button on the remote and choose Search from the Spectrum Guide menu to bring up the search screen. Please take note that the dedicated Search button, denoted by a magnifying glass, can also be used if you have the black Spectrum Guide Remote.

Why isn’t my Spectrum remote working to adjust the TV’s volume?

Changing the batteries or unpairing and repairing the remote with the receiver are two possible fixes for a Spectrum remote that won’t control the volume. Continue reading to learn when to replace your outdated remote and where to purchase a genuine replacement.

Where is the TV guide on the Spectrum remote?

Press the GUIDE button on your remote to display the full-screen guide with program listings and channel information. Note: You can also view your Guide online by signing into your account and selecting Watch TV from the menu in the top left corner of the screen.

How is a universal remote controlled?

The TV or any device you want to connect to must be turned on.
Place batteries in your remote, then aim them at the object.
For the device, you are connecting, press and hold the appropriate device button on your remote.
Now simultaneously press the device button and the power button.

Why won’t my remote work?

Verify that none of the remote’s buttons are stuck or jammed. The battery connectors for the remote control could be unclean. Place the batteries back into the remote control after removing them and use a cotton bud or soft cloth to wipe the remote control terminals with a tiny solution of alcohol.

How can I display every channel on the spectrum?

Press the OPTIONS or “A” button on the remote when the full-screen Guide is visible, then select Guide Settings > Show Channels. Toggle between SUBSCRIBED and ALL CHANNELS by pressing OK.

What about Netflix on Spectrum?

Using your remote control or the Spectrum Guide menu, you can access Netflix. Spectrum Guide has further information about utilizing applications. The Netflix membership is a different one, so it won’t show up on your Spectrum statement. Visit the Netflix support page to manage your subscription.