Billing & Payment FAQ -->

Some customers may not have received a bill for the past few months or received a bill with only partial charges. Below are some common Q&As about what’s going on and what to expect.

Delayed Bills

Why haven’t I received a bill?

Bill delays can occur for multiple reasons and may require equipment changes or technical corrections. We are working to resolve issues affecting customer billing as quickly as possible.

We encourage you to wait until you receive your bill before contacting us, as our Energy Advisors cannot provide an estimated date for your bill. Once you have received your bill, you can call us to set up a payment arrangement.

How can I be sure my bill is accurate?

It is SCE’s responsibility to make sure your bills are accurate. To ensure accuracy, we conduct extensive testing and validation before presenting bills to our customers.

Why is my bill so high?

• If your bill seems higher than normal, you may want to check your energy usage. Understanding your bill and finding ways to save for your home or your business may help lower your bill. Browse Rebates & Incentives
• Usage tends to go up for most customers during the summer months when the A/C and cooling appliances (e.g. whole house fans, evaporative coolers) are running. View Summer Discount Plan
• If you haven’t received a bill for a few months, one reason your bill may be higher than usual is that charges from past billing periods are included, in addition to charges from your current billing period. Why haven't I received a bill?

Note: In accordance with Southern California Edison’s Rule 17. D, if for any reason the duration of the delayed billing period exceeds three months for residential and eligible small business customers, the customer will only be responsible for SCE charges that are incurred within the most recent three months from the date the bill was generated. All other customers are responsible for SCE charges that have been incurred within the most recent three years. Please see Rule 17. D for more details.

When will I be receiving my bill?

Unfortunately, we don’t have an estimated date when your bill statement will be ready. Since individual customer accounts vary, billing production timing varies as well.

However, when you do receive your bill, charges from past billing cycles will also be included in addition to charges from your current billing cycle.

Will I be required to pay my bill all at once when I receive it?

We understand this is a serious inconvenience for you and we’ll do what we can to make sure the impacts to you are minimal. If you’re unable to pay your bill in full once you receive it, eligible customers can set up a payment arrangement, which allows you to spread your payments over time.

You also have the option of making estimated payments until you receive your bill. This will offset any amount due when your bill is generated.

If you are a business customer with an assigned Account Manager, please reach out to her/him to discuss your payment options.